Force continues to improve customer service

Dyfed Powys Police is continuing to enhance its customer service processes.

The force is introducing Customer Services Units which will assist in delivery of the Policing Pledge.

The CSU is already in place in Mid Wales and new units will go live in Pembrokeshire and Carmarthenshire on November 1.

T/ Superintendent Claire Parmenter said: "The Unit boasts a wide range of benefits aimed at improving the experience of members of the public and enabling the force to better place resources to enhance efficiency and public safety."

Police station front offices throughout the force are also being upgraded to improve accessibility and customer focus.

Supt Parmenter said: “Professionalising Customer Services is all about responding best to what you – the public of Dyfed Powys Police – need.

“ The proposed changes, which include corporate hours for police station front counter services, will enhance our service to the public and be far more efficient and effective.”

Refurbishment work on the front offices is ongoing but will be concluded by the New Year.

The corporate front desk opening times are:

• Llanelli, Aberystwyth and Haverfordwest 8am-8pm
• Carmarthen, Brecon and Newtown 8am-8pm Monday to Friday and 10am-2pm on weekends
• Ammanford, Cardigan, Lampeter, Fishguard, Milford Haven, Pembroke Dock, Tenby, Llandrindod Wells, Welshpool and Ystradgynlais 10am-6pm Monday to Friday.

T/Supt Parmenter added: “The set times means that the public will now know when they can access front counter services.”